Category: Government

Flagstaff City Council approves contract with Terros Health for an alternate response mobile unit

by Community Contributor • October 8, 2021 • Comments Off

On October 5, the Flagstaff City Council approved a professional services contract for five years with Terros Health for an alternate response mobile unit in the amount of $2,583,300.

There will be one behavioral health professional and one Firefighter/Emergency Medical Technician who will work together on the mobile response unit to provide the community with crisis intervention and mental health stabilization services. The mobile response unit will provide proactive outreach to the community and respond to public safety calls, such as public intoxication, substance use, trauma informed, and mental or behavioral health related events. Including a behavioral health professional on the mobile response unit will create a higher level of service for those in need in the Flagstaff community.

USDA Announces Coconino County Superintendent of Schools as a Recipient of Urban Agriculture Grant

by Community Contributor • October 8, 2021 • Comments Off

Coconino County Superintendent of Schools is pleased to announce that the Coconino County Education Service Agency was selected to receive a U.S. Department of Agriculture (USDA) grant for $259,128.

Coconino County Superintendent of Schools, Cheryl Mango-Paget, is pleased to announce that the Coconino County Education Service Agency was selected to receive a U.S. Department of Agriculture (USDA) grant for $259,128 through the Office of Urban Agriculture and Innovative Production (UAIP).

Grand Canyon Weekly Wrap-up — Oct. 4-8, 2021

by Community Contributor • October 7, 2021 • Comments Off

Indigenous People’s Day, October 11

This year we recognize Indigenous People’s Day on Monday, October 11. At Grand Canyon, park leadership continues to work on the Indian Affairs Strategy with positive feedback coming to us from our NPS colleagues in the Intermountain Region and Washington. The draft strategy is gaining traction to the point where the work we are doing may be shared at the Tribal Nations Summit being planned for the White House in November.

There will be virtual events held in recognition of Indigenous People’s day across the nation, and the city of Flagstaff is hosting an event on Monday, October 11 through a virtual platform. The event, titled Honoring the Four Sacred Elements of Life: Mother Earth, Father Sky, Grandparents Water and Fire, will be available on-line from 8:15 a.m. – 4:30 p.m. Registration can be made in advance for this event is free and can be made by following this link. NPS Fire Archaeologist, Jason Nez, will be speaking at this event about Diné cultural relationships to Fire between 3:15-4:30 p.m.

Arizona Independent Redistricting Commission to hold public hearing on Oct. 7

by Community Contributor • October 6, 2021 • Comments Off

The Arizona Independent Redistricting Commission will hold a public hearing at 4 p.m. MST, 5 p.m. MDT Thursday, Oct. 7 at the satellite location: High Country Conference Center, 201 W. Butler Ave., Flagstaff.

Patrice Horstman — Coconino County District 1 Newsletter: October 2021

by Community Contributor • October 6, 2021 • Comments Off

Hello from Supervisor Horstman
Grand Canyon Protection Act Advocacy
NOAA Southwest Drought Forum
Housing Solutions of Northern Arizona Groundbreaking
4FRI Update
County Supervisors Association Legislative Summit
COVID-19 and Flu Vaccines
COVID Information Line and Testing Site
Museum Flood Information Line and Emergency Notifications
Museum Flood Crisis Response Fund
Flood Insurance Information
Contact Us

Economic Collaborative of Northern Arizona (ECoNA) — Happy Manufacturing Day!

by Community Contributor • October 1, 2021 • Comments Off

Good morning, and Happy Manufacturing Day, the kickoff to a month-long nationwide celebration of this sector, which has grown dramatically in northern Arizona over the past few years.

In fact, manufacturing is now one of the five top business clusters in our region (the others are health care/social services, food service/accommodations, education and retail.) Manufacturing pulled us through the pandemic as one of the few industries that grew during the past 18 months. This past year alone, our office has fielded more than 35 different inquiries about establishing manufacturing operations in northern Arizona.

Governing Board Candidates to be interviewed for seat at Fredonia Moccasin Unified School District

by Community Contributor • October 1, 2021 • Comments Off

Coconino County Superintendent of Schools, Cheryl Mango-Paget, would like to announce that interviews will be scheduled for the Governing School Board Member open seat at Fredonia Moccasin Unified School District #6.

An advisory committee will be assembled consisting of a district resident, district educator, district parent, and two current board members to conduct interviews and advise Superintendent Mango-Paget on the appointment.

Grand Canyon Weekly Wrap-up — September 27-October 1, 2021

by Community Contributor • September 30, 2021 • Comments Off

A COVID and flu shot vaccination event will be held next Monday, October 4th from 3-5 p.m. at the Grand Canyon Rec Center Ramada. If there is inclement weather, the event will be held inside the Rec Center in the Piano Room. Please bring your vaccination card if you are seeking a second or third dose of the COVID vaccine. More information on this event can be found in the attached flyer.

A follow-up vaccination event will be held on Monday, November 1, for those individuals getting their first shot at the October vaccination event who need a second shot for full vaccination. The November 1 vaccination event will also take place from 3-5 p.m. at the Rec Center.

There are no updates on a North Rim vaccination event at this time.

Several Skunks in the Flagstaff Area Test Positive for Rabies

by Community Contributor • September 30, 2021 • Comments Off

Coconino County Health and Human Services (CCHHS) officials have confirmed several skunks found in the Greenlaw and Coconino Estates areas of Flagstaff have tested positive for rabies. One human exposure has been reported and the individual is receiving Postexposure prophylaxis (PEP) treatment.

CCHHS and City of Flagstaff Animal Control urge individuals to use caution to protect against rabies exposure when hiking, camping or in situation where wildlife may be present. The following precautions are recommended to protect against rabies:

Avoid wildlife, especially those exhibiting unusual wildlife behaviors which can include; showing no fear of humans, aggressive behavior, staggering and/or acting sickly, and nocturnal mammals active during daytime.

City of Flagstaff — 30-day public comment period opens for draft 10-Year Housing Plan

by Community Contributor • September 30, 2021 • Comments Off

The City of Flagstaff Housing Section is asking for public input on its draft 10-Year Housing Plan. Flagstaff residents can read the draft 10-Year Housing Plan online and can provide feedback by taking the Policy Initiative and Strategy Prioritization Survey. The survey takes approximately 15 minutes to complete and feedback will be used to help City staff prioritize housing initiatives and strategies. The public comment period ends on November 5, 2021.

Coconino County presents Hispanic Heritage Month Book Club ‘Clap When You Land’ at noon Sept. 29 and other upcoming events

by Community Contributor • September 29, 2021 • Comments Off

As Coconino County Diversity Team continue to celebrate, learn, share, and create awareness during Hispanic Heritage Month, we are inviting you to the Book Club “Clap When You Land” discussion from noon to 1 p.m. Wednesday, Sept. 29.

Click here or on image below to join.

Please join us, and share with your departments, social media networks, family, and friends as we come together to Engage, Celebrate, Reflect, Embrace, our Cultural Differences while Empowering each other.

City of Flagstaff releases draft Active Transportation Master Plan for public comment

by Community Contributor • September 28, 2021 • Comments Off

The City of Flagstaff has released the draft Active Transportation Master Plan (ATMP) for a 60-day public comment period. The ATMP will serve as a guide to enhancing walking and biking in Flagstaff. The draft document includes detailed information regarding pedestrian and bicycle accommodation and establishes a series of goals, policies, and strategies to support walking and biking. The draft plan can be read and downloaded online.

Coconino County announces Justice 2040 Advances Progress in the Courts

by Community Contributor • September 28, 2021 • Comments Off

The Coconino County court system sponsored an all-day strategic planning forum on September 23, 2021 in a hybrid conference setting due to the COVID-19 pandemic.

Stakeholders attended both in person and virtually to provide input and assistance in determining the types of services the courts should provide by the year 2040.

The strategic planning forum was well attended with approximately 115 people participating (70 in person and 45 virtually), including citizens, judges, members of the Flagstaff City Council and Coconino County Board of Supervisors, court staff, City and County staff, attorneys, law enforcement, educational leaders, and social service organizations. The ideas and input received by attendees will be used by court leadership to develop formal strategies for improved services for court system customers. The Chief Justice of the Arizona Supreme Court, Robert Brutinel, opened the event as the Keynote Speaker.

Fourth Street striping work scheduled for Sept. 28-29

by Community Contributor • September 28, 2021 • Comments Off

Fourth Street will experience significant traffic impacts and delays due to pavement striping work occurring from the I-40 bridges south to Warm Springs Trail on Tuesday, September 28 and Wednesday, September 29, 2021. Travelers are encouraged to take alternate routes. Fourth Street will remain open but will be reduced to one lane in each direction. Significant traffic impacts and delays are possible.

CCC — Flagstaff issues proclamation for adult education, literacy

by Community Contributor • September 24, 2021 • Comments Off

Imagine looking for work and not being able to feel comfortable crafting a cover letter, or even filling out the application.

Imagine the difficulty finding a job to support your family because you didn’t finish high school. Imagine not being able to speak, read and write English well enough to get a job in your field of study, or to fit into your community well.

According to the National Coalition on Adult Basic Education, there are more than 51 million people in the United States with low literacy skills. Additionally, it has been proved time and time again that as literacy skills increase, quality of life for individuals and their families increases.

Coconino County presents Hispanic Heritage Month program ‘Climate Change and Action,’ a panel discussion at noon Sept. 24

by Community Contributor • September 24, 2021 • Comments Off

As Coconino County Diversity Team continue to celebrate, learn, share, and create awareness during Hispanic Heritage Month, we are inviting you to the presentation “Climate Change and Action,’ a panel discussion from noon to 1 p.m. Friday, Sept. 24.

Click here or on image below to join.

CDC Approves Pfizer COVID-19 Vaccine Booster Dose for Certain Populations

by Community Contributor • September 24, 2021 • Comments Off

The Centers for Disease Control and Prevention (CDC) on Sept. 23 approved a single booster dose of the Pfizer-BioNTech COVID-19 Vaccine (Comirnaty) in certain populations who received the first two doses of Pfizer vaccine.

The Pfizer vaccine booster dose is approved to be administered at least six months after completion of the primary series of Pfizer (Comirnaty) vaccine in:

persons age 65+ and long-term care facility residents;
persons aged 50-64 years with underlying medical conditions;
persons based on individual benefit and risk who are aged 18-49 years with underlying medical conditions.

Grand Canyon Weekly Wrap-up for Sept. 20-24 — National Public Lands Day and more news

by Community Contributor • September 23, 2021 • Comments Off

This Saturday, September 25 will mark the 26th annual Condor Release at the Vermilion Cliffs as part of National Public Lands Day.

Due to high Covid-19 transmission levels in counties surrounding the condor release site, and to help prevent further spread of the virus, partners hosting the event are strongly encouraging the public to attend the live stream event online. In 2020, due to COVID-19 restrictions, the team took the celebration online with more than 10,000 viewers of the event. Because of that success, the event will be live streamed again this year.

The programming for the live virtual event will begin at 10:30 am (Arizona time). The release pen will be open at 11 a.m. (Arizona time).

The virtual event can be viewed here on the Peregrine Fund’s YouTube Channel.

Discover Flagstaff — Flagstaff Peace Day Celebration, Heritage Square on Sept. 25 and more events

by Community Contributor • September 23, 2021 • Comments Off

Help Flagstaff celebrate International Peace Day 2021. 9:30 a.m.; free.

Lone Tree Overpass Project Sept. 21 presentation postponed

by Community Contributor • September 21, 2021 • Comments Off

The presentation on the Lone Tree Overpass Project that was scheduled for discussion at the September 21, 2021City Council meeting has been postponed. It will be rescheduled for Council discussion at the earliest opportunity.

There is a virtual Lone Tree Overpass Project Community Meeting scheduled for Thursday, September 30, 2021 from 5:30 – 7:00 p.m. This Community Meeting will go ahead as planned. The City of Flagstaff encourages the public to participate in both online and by phone to provide input on this important project.

City of Flagstaff to hold Special Council Work Session on alternate response care center on Sept. 25

by Community Contributor • September 21, 2021 • Comments Off

The City of Flagstaff is hosting a Special Council Work Session on Friday, September 24th between 1:00 and 3:00 p.m. to discuss an alternate response care center. A care center is a proposed component of the City’s Public Safety Alternate Response Model. The purpose of the Model is to engage those in need with the most appropriate services and keep them safe while reducing the amount of contact with the justice system and emergency room, when possible.

Coconino County presents Hispanic Heritage Month program ‘Clap When You Land’ by Elizabeth Acevedo at noon Sept. 22 and other events this week

by Community Contributor • September 21, 2021 • Comments Off

As Coconino County Diversity Team continue to celebrate, learn, share, and create awareness during Hispanic Heritage Month, we are inviting you to the presentation “Clap When You Land” by Elizabeth Acevedo from noon to 1 p.m. Wednesday, Sept. 22.

Coconino County presents Hispanic Heritage Month ‘My Life in Peru’ with Patricia ‘Pati’ Wilcox at noon Sept. 20 and other events this week

by Community Contributor • September 20, 2021 • Comments Off

As Coconino County Diversity Team continue to celebrate, learn, share, and create awareness during Hispanic Heritage Month, we are inviting you to “My Life in Peru” with Patricia “Pati” Wilcox from noon to 1 p.m. Monday, Sept. 20.

Click here or on image below to join.

Coconino County presents Hispanic Heritage Month: My PUERTO RICO Experience – Show N Tell on Sept. 17

by Community Contributor • September 17, 2021 • Comments Off

As Coconino County Diversity Team continue to celebrate, learn, share, and create awareness during Hispanic Heritage Month, we are inviting you to our Show N Tell with Keillynée Méndez on Puerto Rico’s culture and customs from noon to 1 p.m. Friday, Sept. 17.

Click here or on image below to join.

City of Flagstaff announces Karen Cooper Flagstaff Urban Trail detour

by Community Contributor • September 17, 2021 • Comments Off

As part of the Coconino Estates Improvements Phase II Project, the Karen Cooper portion of the Flagstaff Urban Trail System (FUTS) will be temporarily closed between Crescent Drive and Lantern Lane while crews install a new sewer main from Crescent into the Rio de Flag sewer main.

A detour will be posted and FUTS traffic will be re-routed down Lantern Lane, near the Ditch Pool, to either the Fort Valley FUTS or along Crescent/Talkington. Re-routed traffic will then link back up with the Karen Cooper FUTS at the Crescent intersection. Please follow the marked signage to get to your destination.

Profile America Facts for Features — Hispanic Heritage Month 2021

by Community Contributor • September 16, 2021 • Comments Off

Hispanic Heritage Month celebrates the culture and contributions of Americans tracing their roots to Spain, Mexico, Central America, South America and the Spanish-speaking nations of the Caribbean. The observance was born in 1968 when Congress authorized the president to issue an annual proclamation designating National Hispanic Heritage Week. Two decades later, lawmakers expanded it to a monthlong celebration, stretching from September 15 to October 15.

Hispanic Heritage Month — like its shorter precursor — always starts on September 15, a historically significant day marking the independence of five Latin American countries: Costa Rica, El Salvador, Guatemala, Honduras and Nicaragua. The designated period is also a nod to those from Mexico and Chile, which celebrate their independence September 16 and September 18, respectively.

Grand Canyon Weekly Wrap-up — Sept. 13-17, 2021

by Community Contributor • September 16, 2021 • Comments Off

On September 9, President Biden issued new Federal COVID vaccine guidance by Executive Order. While we don’t yet know the specifics of implementation, we do know that all federal employees, contractors and partners will be required to be vaccinated. According to the Safer Federal Workforce Task Force, “Federal Executive Branch employees must be fully vaccinated, except in limited circumstances where an employee is legally entitled to a reasonable accommodation. Agencies must work expeditiously so that their employees are fully vaccinated as quickly as possible and by no later than November 22, 2021.” The full document can be viewed here.

The purpose of this and related orders are to protect the American public, since COVID-19 continues to be spread in the US primarily by unvaccinated people, and because unfortunately, not enough people have been vaccinated to generate herd immunity to prevent the virus from mutating into new and more dangerous variants such as the Delta variant.

Specific guidance will be coming out soon on implementation of the vaccination requirement.

In honor of Hispanic Heritage Month, Coconino County Presents ‘Let’s Speak Spanish!!’ with Audra Travelbee online on Sept. 16

by Community Contributor • September 16, 2021 • Comments Off

The Coconino County Diversity Team, Coconino County Hispanic Advisory Council (CHAC) and partners recognize Hispanic Heritage Month with a series of programs designed to educate, share and create awareness.

AZ Culture Connect will present “Let’s Speak Spanish!!’ with Audra Travelbee online” from noon to 1 p.m.

Federal Major Disaster Declaration impact on Coconino County

by Community Contributor • September 16, 2021 • Comments Off

The Federal Major Disaster Declaration announced (Sept 14) by the Biden Administration applies to Coconino, Navajo, and Apache counties related to emergency events from July 22-24.

This declaration is a mechanism for the state to recover funds from the federal government for their response efforts. It will have an indirect impact on Coconino County and the City of Flagstaff with a potential for some funding to address flood impacts only to public infrastructure that occurred within this timeframe.

Coconino Coalition for Children & Youth — CCC&Y to present ‘The Science of Childhood Trauma and Why We Should Care’ on Sept. 24 at the 2021 Flagstaff Festival of Science

by Community Contributor • September 15, 2021 • Comments Off

CCC&Y will present “The Science of Childhood Trauma and Why We Should Care” at 4 p.m. Friday, Sept. 24 at the 2021 Flagstaff Festival of Science.
Adverse Childhood Experiences (ACEs) have a large and costly impact on society. Fortunately, with all that we know about trauma and resilience, including the 50-year longitudinal study in Kuai and the groundbreaking ACEs study, we know there is much we can all do. Community awareness and knowledge are important to begin healing.
Join us for this Flagstaff Festival of Science event Sponsored by the Coalition for Children & Youth.
Trainer: Virginia Watahomigie, M.ADM Executive Director of the Coconino Coalition for Children & Youth.

Discover Flagstaff — Flagstaff Festival of Science (Sept. 17-26) and more events

by Community Contributor • September 15, 2021 • Comments Off

Flagstaff Festival of Science
Friday 17 Plein Air Demonstration at Buffalo Park. 4 p.m.; free.
Friday 17 Stories in Stone with Dr Awe, Ardrey Auditorium. 7 p.m.; free.
Saturday 18 Plein Air Demonstration at Wheeler Park. 10 a.m.; free.
Saturday 18 Snook’s Science in the Park, Wheeler Park. 10 a.m.; free.
Sunday 19 Cultural Cooking Workshop. 1 p.m.; free.
Sunday 19 The State of the Climate. Virtual event. 3 p.m.; free.
Monday-Wednesday 20-22 Bedtime Stories. Virtual event. 7 p.m.; free.
Tuesday 21 Cloud Walk in Buffalo Park. 2 p.m.; free.
Tuesday 21 Intersectional Struggles and Maya Identity Among Western Honduras Indigenous Communities. 5 p.m.; free.

Learn More

In honor of Hispanic Heritage Month, Coconino County Presents ‘ESPERANZA’ with virtual events on Sept. 15, 16 and 17

by Community Contributor • September 14, 2021 • Comments Off

Please join us, and share with your departments, social media networks, family and friends, as we come together to Engage, Celebrate, Reflect,Embrace, our Cultural Differences while Empowering each other.

Economic Collaborative of Northern Arizona (ECoNA) — Transportation, Trees and Our Local Economy

by Community Contributor • September 14, 2021 • Comments Off

The recent ECoNA Advisory Council meeting was proof positive that many of our community’s efforts to make our environment cleaner and safer also serve the needs of our local economy.

The Council heard from representatives of the Northern Arizona Intergovernmental Transportation Authority (NAIPTA), which operates the Mountain Line bus system; the regional MetroPlan organization and a professor with the Ecology Restoration Institute (ERI), an independent research branch of Northern Arizona University.

Voters have always been supportive of NAIPTA and its environmental goals. Back in 2008, NAIPTA received voter approval to begin transitioning from diesel to hybrid buses and now the entire fleet of 29 fixed route buses are hybrid. In 2016, voters renewed extending the transit tax that helps support NAIPTA with an impressive 71% voting in favor of the measure.

Climate change-themed artwork installed on Mountain Line buses

by Community Contributor • September 14, 2021 • Comments Off

Through a collaboration between the City of Flagstaff’s Beautification and Public Art Commission and the Sustainability Commission, Mountain Line recently installed artwork reflecting the theme of climate change and hope on five of its buses. The project accomplishes several goals, including spreading hopeful climate change messaging, beautifying the city’s streetscape and providing opportunity for artists in the Flagstaff community.

Designs by Dana Kamberg, Beau Arenas Ortiz, Kayley Quick, Luke Giles, and Nate Nise were selected by community members and the artists will be recognized at the September 21 Flagstaff City Council meeting. Photos of the designs, along with brief biographies of the artists, can be found at https://www.flagstaff.az.gov/4673/Climate-Change-and-Hope-Bus-Artwork.

New Preliminary Flood Maps Issued for Oak Creek Area; Updated Maps Show Flood Risks Have Changed

by Community Contributor • September 14, 2021 • Comments Off

Coconino County announced this week that updated, digital flood hazard maps for the Coconino County, Yavapai County, and City of Sedona sections of Oak Creek are available for public review and comment.

These maps, known as Flood Insurance Rate Maps (FIRMs), show the extent to which areas recently re-mapped in Oak Creek and its tributaries are at risk for flooding. This covers the area from Sterling Canyon in Coconino County, through the City of Sedona down to Cornville. Used to help determine flood insurance and building requirements, the new flood maps replace maps that were based on studies more than 30 years old.

District 2 Supervisor Jeronimo Vasquez — District 2 Newsletter 4th Edition

by Community Contributor • September 13, 2021 • Comments Off

In this edition…
Message from Sup. Vasquez
Museum Fire Flood Area Information
Doney Park, Timberline Fernwood Area Plan
Community Events
And more!

Grand Canyon National Park — Wildlife SAFETY REMINDER: Elk Rut Season

by Community Contributor • September 13, 2021 • Comments Off

From August to early winter, male elk are in a period known as the rut. During this time they become territorial and will attack if approached or threatened. Please do not approach elk, stay a safe distance of 100 feet (30m) away, and never water or feed them for any reason.

Coconino County proclaims Sept. 15-Oct. 15 as Hispanic Heritage Month

by Community Contributor • September 10, 2021 • Comments Off

Today, September 7, the Coconino County Board of Supervisors signed the Coconino County Proclamation designating Sept 15-Oct 15, 2021 as Hispanic Heritage Month.

Discover Flagstaff — Reel Rock 15 Film Festival, The Orpheum Theater and more events

by Community Contributor • September 9, 2021 • Comments Off

An inspiring collection of four new films, including the already iconic Black Ice. 6:30 a.m.

Dean Regas Named Next Grand Canyon Astronomer in Residence

by Community Contributor • September 9, 2021 • Comments Off

Grand Canyon Conservancy (GCC) and Grand Canyon National Park are proud to announce the selection of the second Grand Canyon Astronomer in Residence, renowned educator, author, and astronomy expert, Dean Regas. He will live and work at the South Rim of Grand Canyon National Park from November 16 to December 8, 2021.

Regas has been the astronomer for the Cincinnati Observatory since 2000 and was co-host of the PBS program “Star Gazers” from 2010 to 2019. He is the author of the books “Facts from Space” and “100 things to See in the Night Sky,” and is a contributing editor to Sky and Telescope Magazine and a contributor to Astronomy Magazine, from which he won the 2008 “Out-of-this-World” Award for astronomy education.

City of Flagstaff Neighborhood Sustainability Grant and Water Conservation Research Grant

by Community Contributor • September 9, 2021 • Comments Off

The City of Flagstaff’s Neighborhood Sustainability Grant and Water Conservation Research Grant are now open for applications through September 30, 2021.

Neighborhood Sustainability Grants can help launch or continue community sustainability projects related to food, waste, resilience, transportation, building energy, public health, or climate action.

Flagstaff City-Coconino County Public Library — #WhatsHappeningAtYourLibrary

by Community Contributor • September 8, 2021 • Comments Off

Flagstaff City-Coconino County Public Library

Coconino County Parks & Recreation — County Fair this weekend — Su Majestad La Brissa to perform at 8 p.m. Sunday, Sept. 5

by Community Contributor • September 3, 2021 • Comments Off

This year’s Coconino County Fair is Labor Day weekend, Sept. 3-6
at Fort Tuthill County Park Fairgrounds in Flagstaff, AZ.
Thank you to our sponsors Swire Coca-Cola, Findlay Toyota Flagstaff, Friends of Coconino County Parks, Great Circle Media, and KNAU!

Coconino Community College — The Comet — Local. Affordable. Quality Education

by Community Contributor • September 3, 2021 • Comments Off

Local. Affordable. Quality Education.

Our marketing and public relations team at Coconino Community College decided on those words to describe the college because they have meaning, and they help paint a picture for every student we serve concerning what they can expect from us.